You have always treated 제노베바 as an event in Japan, not a permanent feature.
Unlike the Korean version, 제노베바 do not usually appear at all in the Japanese version.
She only come out once or twice a year for an event.

제노베바 is a timed event, so some can participate and some cannot.
So, looking at the data alone, there are those who have not been able to participate in the event so far and have an unusually large number of "hadum certificates".
But there are those who participate in events and have very little.

You made the same mistake again.
You only looked at the data and tried to make people who have a lot of "hadum certificates" consume them.
The resulting confusion of the players is combined with this topic

[Notice] Advance Notice of 제노베바 Store Opening
https://forum.jp.blackdesertm.com/Board/Detail?boardNo=2&contentNo=16324&pageNo=1

You may think that 제노베바 is a permanent content, but Japanese players consider it an event.
The difference shows here.
You have "a few comments that you don't understand".
Of course you don't.
It is common knowledge among Japanese players that "제노베바 products sell out in a minute or two," so it is common knowledge among Japanese players that they have to rush to the event immediately.
You don't know that.

Also, there were complaints about the 제노베바 event on April 1, saying that the rewards were terrible even though it was an event.
https://forum.jp.blackdesertm.com/Board/Detail?boardNo=35&contentNo=15986&pageNo=1

I do not know what you guys are going to do with the Japanese version of 제노베바 in the future
If you are going to make the Japanese version as permanent as the Korean version in the future, there needs to be an explanation before you do so.
Also, you need to apologize to your players for not allowing them to use Hadum's proof before.
We are all confused by the terrible way you have treated us so far.

P.S. Two fat Japanese employees are playing with screenshots today, so fire them as soon as possible.